Frequently Asked Questions:
Internet Service
The CoreComm FAQ (list of Frequently Asked Questions) answers questions that are frequently asked of
CoreComm's technical support department.
Part Four: Internet Software Questions
4.01: I'm getting an "Illegal Operation"... but I haven't done anything illegal! Also, I'm getting a GPF (General
Protection Fault), or Invalid Page Fault. What am I doing wrong?
You're not doing anything wrong; an Illegal Operation error, a GPF error, or an Invalid Page Fault indicates that a
program that you are running in Windows has crashed... and not that you were doing anything against the law.
Below are the first three steps to try to eliminate these types of errors:
- Make sure that you are running only software that is necessary for the operation of the program that is
crashing. Screen savers, anti-virus scanners or anything else that is running at the same time as the program
that is crashing could be causing the problems. In Windows 3.1, you can hit [CTRL][ESC] to bring up the list
of programs running, and in Windows95/98/NT4, you can do the same by pressing [CTRL][ALT][DEL].
- Uninstall and reinstall the software. Often crashes can be due to corruption in one of the program's files,
or caused by an incorrect configuration file -- reloading your software will restore the original settings, and
hopefully eliminate the crashes. Be sure to back up any special information in that software before uninstalling,
of course.
- If the software isn't software distributed by CoreComm, send a problem report to your software
manufacturer -- they'd be able to give you detailed information on the problem, which we would not be able to.
We have a document detailing troubleshooting for problems of this sort in the Netscape Navigator or Communicator
software: if you are having trouble with crashes or lockups in that software, visit
our guide to this problem.
4.02: Why am I getting a Type 1 through Type 11 error on my Mac?
Type 1 through Type 11 errors on the Macintosh are similar to Illegal Operation errors in Windows. We have a document
explaining all of the steps you can take to minimize
these errors.
4.03: I can't save my password in Windows95/98!
This isn't an uncommon problem. It's caused by glitches in the structure of Windows95/98 itself. There are no fewer
than 9 different solutions for this particular problem. The answer to this, as well as answers to a number of other
problems of this sort, can be found in the Windows Annoyances FAQ:
Windows 95
Windows 98
